Frequently Asked Questions
Location:
Woodstock, Carrigtwohill,
Co. Cork, T45 T327,
Republic of Ireland
Phone Numbers:
021 4389345
087 9565 175
Email:
[email protected]
Opening Hours:
Monday – Friday: 9am – 5.30pm
Saturday: 9am – 2pm. Phone support available, site visits by appointment only.
Company Registration Number: 669928
VAT Number: IE3700245RH
Items can be returned within 14 days of purchase. They must be in the original packaging and must show no signs of use or have any damage to the item, or the packaging. Please note that the postage costs of getting the item returned are borne by the customer. The refund process can take up to 14 days, depending on how long it takes your bank to process the refund.
All of our products come with a warranty during which we will repair or replace the item, provided the problem is caused by faulty craftsmanship. The minimum warranty is 1 year, however, many of our products have much longer warranties – please refer to the “Additional information” section on each product.
All items need to be boxed or sufficiently wrapped for return.
Since we are an online shop, we don’t have a physical store as such. We do have some products on display in our warehouse, but please contact us beforehand to arrange a viewing appointment. Also, please note that not all of our stock is stored at our Carrigtwohill site as we have warehouses in several Irish locations.
We use DPD Ireland couriers for Irish deliveries. For heavier items, we use a national network of specialised couriers.
Please note that our couriers do not deliver on any bank holidays, Saturdays or Sundays.
